Refund policy

Refund & Return Policy

We want you to be happy with your NoelNest order. If you need to request a return or report a problem, please use our contact form and include your order number and photos when relevant.

Standard returns

You may request a return within 14 days of delivery. To be eligible, an item must be unused, unopened, and in its original packaging, with any included parts and accessories. Please contact us before sending anything back.

Unless the item is defective or incorrect, the buyer is responsible for return shipping costs. Original shipping charges, if any, may be nonrefundable.

Defective or incorrect items

If an item arrives defective, damaged, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and clear photos or video showing the issue. Depending on the circumstances, we may provide a replacement or a refund.

Refund timing

After an approved return is received and inspected, please allow 5–10 business days for the refund to be processed; your bank or payment provider may require additional time.

Contact us

For help with a return, replacement, or refund, please use the NoelNest contact form.